COVID-19 Business Operations FAQs

For updates regarding the University Response visit: fsu.edu/coronavirus.


Departmental Copier Service

Can I still receive service on my machine?

Yes. Please submit service requests here: obs.fsu.edu/service-requests.

How are we keeping the copiers clean?

We recommend wiping down communal handles and touch pads daily. The machines will also be wiped down at each service visit.


Donald L. Tucker Civic Center

Are University or other events at the Tucker Center canceled? 

University divisions, colleges, units, and student organizations will cancel, postpone or virtually conduct (i.e. Livestream) any planned event or gathering. For information on a specific event being held at the Tucker Center, click here.

FSU Bookstore

Is the FSU Bookstore open?

Yes, the hours are as follows:
FSU Bookstore Bill's Bookstore Panama City Bookstore Seminole Sportshop (Stadium)
Monday - Friday: 10 AM - 4 PM Wednesday - Friday: 10 AM - 4 PM

Monday - Thursday: 10 AM - 3 PM

Monday - Thursday: 9 AM - 3 PM
Saturday - Sunday: Closed

Saturday - Tuesday: 12 PM - 4 PM

Friday - Sunday: Closed Friday - Sunday: Closed

The Tucker Center Sportshop will remain closed. You may also shop online at ShopFSU.com.

What if I need a copy of a textbook for this semester because I do not have it with me?

To ensure that all students have access to their course materials amidst the COVID-19 outbreak, we're partnering with the publishing community to provide you with up to 7 free eBooks from participating publishers through May 25th. To get your eBooks, visit follett.com/redshelf.

Will book buyback still occur?

Yes. You can sell your books back online through bkstr.com/floridastatestore/sell-textbooks.

How can I return my rental books? Are they still due on the same date?

We will utilize mail-in rental check-in/returns. For current U.S. rental customers, we will provide free shipping labels within the rental return reminder emails. The non-return charge date has been extended 15 days past your current return due date.

I need to obtain my books for the upcoming semester. How do I do this?

You can order from the bookstore website through bkstr.com/floridastatestore/shop/textbooks-and-course-materials.

Can I still purchase supplies, gifts, and apparel? 

Yes, you may shop online with free shipping at Shopfsu.com and visit our retail locations.

FSUCard Center

Will the FSUCard Center be open during the online instructional period?

The FSUCard Center will be open by appointment only. Please email fsucard@fsu.edu if you need an FSUCard.

What can I do if I have left Tallahassee, but have lost my card?

Please email fsucard@fsu.edu with your request and we will make arrangements to get the card to you.

What is the best way to contact your office?

Email us at fsucard@fsu.edu.

Laundry

Will the laundry rooms still be accessible in Residence Halls?

Yes, laundry services are available to those with appropriate FSUCard access. 

What precautionary measures are being taken in the laundry rooms to reduce the possibility of spreading germs?

The surfaces of all washers, dryers, and card readers will be cleaned and sanitized twice a day.
Click here to view our safe laundry practices guide for students.

Will the laundry machines be serviced during this time?

Yes. Please submit service requests here:  obs.fsu.edu/service-requests.

Postal Services

Is your office open?

Yes, FSU Postal Services is open Monday, Wednesday, and Friday from 10AM to 4PM, and is here to serve you in the daily processing and delivery of departmental mail.

How can departments receive essential packages and other freight items that are normally delivered directly to campus offices by FSU Postal Services, FedEx, UPS, DHL, etc., when our department is working remotely and cannot access our building?

When ordering essential items to support remote work, we recommend direct shipment to your home using the following FSU Procurement guidelines: https://procurement.fsu.edu/COVID19Shipping

FSU Postal Services is coordinating efforts with major postal carriers to have undeliverable packages redirected to our main office at 800 West Madison Street, and will attempt to contact recipients to arrange for an on-campus pick-up or delivery.

Additionally, Postal Services will receive and store all essential packages and freight items at our main office at 800 West Madison Street until an authorized departmental representative can arrange for pick-up or on-campus delivery upon your department’s building re-opening.

To arrange for package pick-up at our main office at 800 West Madison Street, contact us in advance at postal@fsu.edu or (850) 644-2794 to schedule pick-up. Be prepared to give the full name of the person authorized for pick-up and the department they represent. Only University personnel are authorized to pick-up and receive packages and must present their FSUCard at that time.

What happens to our regular departmental mail and packages if we are not on campus and our building is locked down?

Departmental mail and packages for employees who are not on campus will be delivered to the associated departmental mailrooms on Monday, Wednesday, and Friday.  FSU Postal Services has been granted access to most buildings with card access.  If Postal Services does not have access to the building, mail will be stored at the Postal facility until we are able to deliver it.

To arrange for package pick-up at our main office at 800 West Madison Street, contact us in advance at postal@fsu.edu or (850) 644-2794 to schedule pick-up. Be prepared to give the full name of the person authorized for pick-up and the department they represent. Only University personnel are authorized to pick-up and receive packages and must present their FSUCard at that time.

Please note: If you are working remotely from home and ordering essential items to support remote work, we recommend direct shipment to your home using the following FSU Procurement guidelines: https://procurement.fsu.edu/COVID19Shipping.

When can departments expect delivery of their mail?

Mail will be delivered to departmental mailrooms on Monday, Wednesday, and Friday during the standard delivery times posted at https://postal.fsu.edu/mail-codes.

What about my personal mail being sent to campus?

Personal mail should not be sent to a University address.  Faculty and Staff are not authorized to receive personal mail or packages at the University through the campus mail system. Please notify the sender to have personal mail rerouted to a different off-campus address.

How can I contact FSU Postal Services?

If you have any questions or concerns about Postal operations, please call us at (850) 644-2794 or email postal@fsu.edu.

What is FSU Postal Services doing to mitigate the spread of COVID-19?

To help mitigate the spread of germs, we have required that all of our drivers and in-house staff interacting with the campus and general public wear gloves when handling mail. Also, we have provided them with hand sanitizer and wipes for keeping our mail handheld devices and vehicles clean. 

Should I be worried about COVID-19 being transmitted on mail and packages?

According to the CDC, there is likely minimal risk of spread from mail/packages that shipped over days or weeks at ambient temperatures. While COVID-19 can last up to 24 hours on paper and cardboard products, some studies have found it can last up to 3 days on plastic products.

The concern of this virus traveling on packages was summed up by well by Dr. Amesh A. Adalja, Senior Scholar, Johns Hopkins Center for Health Security: "there's no way that coronavirus could infect a package and no reason to worry. The temperature of the air surrounding the packages and projects during shipping is not considered conducive to viral viability".  

In general, because of poor survivability of these coronaviruses on surfaces, there is likely a very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently, there is no evidence to support the transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods.


Seminole Dining

What Seminole Dining locations are open?

The following locations will be open for takeout only:

Suwannee Room

Einsteins Subway

Monday - Friday:
Breakfast: 7:30 AM - 9: 30AM
Lunch: 11 am - 2 pm
Dinner: 5 PM - 8 PM

Monday - Friday:
8 AM - 11 PM

 

Monday - Friday:
11 AM - 3 PM

 

Saturday - Sunday:
Brunch: 10 AM - 2 PM
Dinner: 5 PM - 8 PM
Saturday - Sunday: Closed Saturday - Sunday:
Closed

All other campus dining locations will remain closed until further notice.

Will I get a refund for my meal plan?

Florida State University will implement a Student Refund Plan for students who have paid or have been assessed housing and dining charges for the Spring 2020 semester and are no longer utilizing these services, with the following considerations:
  
• March 23, 2020 is considered the last service date for housing and meal plans. 
• For University Housing residents, we will refund the respective spring semester rate per individual resident based on their number of unutilized bed nights and the specific rate for the residence hall in which they lived.
• For students on the Residential Dining Services All-Access Meal Plan, we will refund the respective spring semester rate per unused days and Flex Bucks. Block Meal Plans will be refunded based on the unused meal balance and Flex Bucks. Garnet Bucks will automatically rollover based on the Meal Plan Terms and Conditions.  
• Refunds will be applied to students’ university accounts. Any university balance will be paid prior to the refund being disbursed. 
• Acceptance of the refunds will constitute full resolution of the student’s residence hall and meal plan agreements.

We expect to electronically issue refunds the week of April 6. This will allow us time to calculate refund amounts and ensure all refunds are compliant with financial aid rules based on U.S. Department of Education and State of Florida guidance. During this time, we encourage students to verify their direct deposit profile in MyFSU.  

What is the Seminole Dining response to COVID-19?

For information regarding COVID-19 and Seminole Dining click here.

Seminole Legacy Golf Club

Are you still open?

Yes, we are open, To view specific hours, click here.

The Burr Family Renegade Grill will be open for takeout only:
Lunch: Tuesday - Friday from 11 AM - 2 PM
Dinner: Wednesday - Saturday from 5 PM - 9 PM

What measures are being taken to ensure a clean environment?

We are held to EcoSure inspection standards at all times. We will continue to thoroughly clean daily.


Student Printing

Will all of the student copy and printing locations still be accessible?

FSU Libraries will close Strozier Library and Dirac Library until further notice, effective March 19, 2020, at 5 p.m. Access to the onsite student printing and copying will not be available. For more information, please visit lib.fsu.edu.

SunTrust

Is the SunTrust on-campus branch open?

The on-campus branch is temporarily closed. Full service can be obtained 24/7, via Online Banking, ATMs or the SunTrust Mobile App. You can continue to withdraw cash, deposit checks, pay bills and transfer funds. Take advantage of our extensive ATM network and use both BB&T and SunTrust ATMs without incurring a fee. For additional questions, contact 800.SUNTRUST.   Any on campus ATM issues should be reported to obs@fsu.edu.

The UPS Store

Will you be open and what hours?

Yes - we are open 9 AM - 4 PM on Monday - Friday. We will be closed Saturday and Sunday.

What will happen to my mail and packages?

We will keep your mail and packages until you return to campus.  You can also call or email us to have your packages forwarded to your home address.  Please call (850) 561-9180 or email store6133@theupsstore.com.

I am remaining on FSU’s campus, how do I get my mail?

You may retrieve your mail from the UPS Store as you normally would Monday - Friday, 9 AM - 4 PM.

I am no longer on FSU’s campus, how do I get my mail?

The UPS Store will periodically inventory packages and student mail and contact each student for shipping instructions. Any shipping instructions must come through the student’s official FSU email account.  At this time, packages and mail can be forwarded to the student at their cost or we can return the package to the sender – you should not return to campus to retrieve your mail.  It is important that you update your mailing address with all parties, including FSU, to your new address as soon as possible.

How do I contact the FSU UPS Store?

You may reach The UPS Store at store6133@theupsstore.com or call (850) 561-9180.

When a student requests shipping or storage services, how does The UPS Store verify the student's ID?

The UPS Store asks the student to send a request for services via the student's official FSU email account.  The request should include the student’s full name, a contact phone number, their current Ubox address, and the address that they would like their packages and mail sent to if applicable. You should never send payment card information through email.

Can I still use the FSU UPS Store to ship outbound packages?

The UPS Store will remain open from Monday to Friday, 9 am - 4 pm to meet student needs for shipping, returns, and postal requests.  We ask that if you no longer reside on campus or have left Tallahassee at anytime, please use the off-campus UPS Store located at 800 Ocala Road (next to Publix).


Vending

Why are there empty vending machines?

With decreased on campus activity and to ensure product freshness, all exterior and some on-campus vending machines will remain empty of products until further notice.

How can I report an issue with a machine or request a refund?

For refund requests, please submit an online request here: https://obs.fsu.edu/service-requests/vending-service-request. Please note, cash refunds are not available.

For more information, please visit https://obs.fsu.edu/faqs/vending.