Service Requests

Florida State University COVID-19 Updates

Need to report an issue or request a refund for one of our services?
Simply follow one of the links below and include any relevant information that may help us resolve the issue.

If you do not have an FSUID username/password, you may also report an issue or request a refund via email:
Please include: Machine ID#, Location, Time of Occurrence, and Issue/Refund detail.

Please Note: Refunds may take up to  20  business days to process and all refunds are subject to approval.