Departmental Copy & Print

Billing

How do I change the budget number/OMNI account number for my copier charges?

Download and complete the Copier Update Form, including updated budget information, and email to obs@fsu.edu.

Where can I find the invoice for my copier charges?

Copier charges are uploaded monthly as an OMNI journal attachment.   Instructions here: OMNI Training
Click here for Auxiliary AR/Billing - Copier Services instructions.

Service

Is there a maintenance cost associated with this service?

Maintenance and service for your leased OBS Departmental Copier is included in your monthly cost per copy.

When will I receive service on my copier?

You will be contacted by OBS Customer Service within one-hour of receiving your request with details of your service request and tracking information. A technician will be onsite within 4 hours of receiving a service call.

What are the Terms of Service for Departmental Copier Service?

Click here to view the Terms of Service.

I want to provide Student Copier/FSU myPrint services in my area.

The Office of Business Services provides copier and FSU myPrint solutions for student use in libraries and computer labs across campus. For more information on how you can implement these solutions in your student areas, please contact us by phone at (850) 644.7777 or email obs@fsu.edu.

Where are the drivers for my copier?

The drivers for your copier are located here. Please search for your specific model.

Supply

How do I order paper?

Paper is not included in departmental copier program maintenance plans. For more information on FSU preferred contract suppliers including rates, ordering and more, contact Geneva Miller in Procurement Services at (850) 644.9723 or gamiller@fsu.edu.
Office Depot: https://procurement.fsu.edu/vendors/Office-Depot
Mac Paper: https://procurement.fsu.edu/vendors/Mac-Paper (5-carton min. order)

What supplies are included in a copier maintenance plan?

Departments who wish to purchase their copiers from the Office of Business Services can also receive a maintenance plan. This will include parts, service, labor, toner, staples, and developer. Paper is not included. If you lease a copier, maintenance is already included in your cost per copy. Please contact us at obs@fsu.edu if you would like more information.

User Codes

What is a user code?

Departments may enable a feature on their copier that allows assigning each user a code. This code will be entered each time an employee uses the machine and will track how much copier usage is coming from that specific employee.

What benefits will I gain from using this feature?

Using this feature will increase the security of your copier. Anyone who tries to use the copier who is not assigned a code will not be able to. Also, you will be able to track the exact amount of printing and copying each user is performing. You may also limit each user to a specific amount of printing/copying to any number. Once this number has been reached, the user will no longer be able to use the copier until access is granted by an administrator or the count is otherwise reset (can have a scheduled reset period, e.g. weekly or monthly).

How do I add, modify, or delete user codes?

This can be done on your computer through the copier's web-interface with a few easy steps which will be explained during setup. User codes are maintained in the address book entries for each user of the copier.

What information is needed to set-up user codes?

A list of the employees in your area that will be using the copier. Each user will need to be assigned a 4 digit number of your choice. Please contact us at obs@fsu.edu if you would like more information or need assistance setting up this feature.

What is the cost associated with user codes?

There is no cost associated with this feature.

Order

How do I add an accessory after my copier is installed?

Fill out the Copier Update Form and email to obs@fsu.edu. Accessories can be added in the first agreement year only.

What is the Copier Update Form used for?

The Copier Update Form is used for account information changes (location/contact/budget), to remove equipment (fax/booklet finisher/large capacity external tray), and ordering additional accessories (fax/booklet finisher/large capacity external tray).

Maintenance Plans

Is my department eligible for a maintenance plan?

If your department currently owns a copier not purchased through the Office of Business Services, you may be eligible to join our maintenance program. Please contact us at obs@fsu.edu for more information.

What is a maintenance plan?

Departments who purchase their copiers from the Office of Business Services can also receive a maintenance plan. This will include parts, service, labor, toner, staples, and developer. Paper is not included. If you lease a copier, maintenance is already included in your cost per copy. Please contact us at obs@fsu.edu for more information.